Damage Claims & Power Quality
The Company strives to provide a reliable and efficient electricity service. The electricity supply which is available through a standard commercial or residential outlet is subject to disturbances such as transients, electrical noise, and outages.
What are Damage Claims?
The Barbados Light & Power Company Limited will offer settlement for damage to a customer’s electrical equipment due to failure, negligence or omission on the secondary distribution circuit up to the Company’s
service point
The utility’s service point is defined as “the point of connection between the facilities of the serving utility and the customer premises’ wiring” (Ref. National Electrical Code Article 100.1).
The point of connection is the weatherhead for socket type meters, the meter terminals for bottom connected meters, low tension (LT) stirrups for underground LT services fed from the overhead network and the secondary terminals of the transformer where the customer’s cable is connected directly to the transformer.
For Large Power customers the point of connection is the primary side of the customer’s transformer - the secondary distribution within the customer’s facility and maintenance therein is the customer’s responsibility. , which would result in a voltage outside of the acceptable limits. We encourage customers to do all that they can to protect their equipment from possible damage due to electrical faults.
The point of connection is the weatherhead for socket type meters, the meter terminals for bottom connected meters, low tension (LT) stirrups for underground LT services fed from the overhead network and the secondary terminals of the transformer where the customer’s cable is connected directly to the transformer.
For Large Power customers the point of connection is the primary side of the customer’s transformer - the secondary distribution within the customer’s facility and maintenance therein is the customer’s responsibility. , which would result in a voltage outside of the acceptable limits. We encourage customers to do all that they can to protect their equipment from possible damage due to electrical faults.
Submit a Damage Claim
The Barbados Light & Power Company Limited will offer settlement for damage to a customer’s electrical equipment due to failure, negligence or omission on the part of the Company.
Protecting Your Equipment
Learn important tips on how to protect the electrical appliances in your home or business, that are susceptible to disturbances such as spikes and surges.
Types of Surge Protection
Learn more about the most basic protective device which is required by all electronic equipment. Click here to learn about the different types of surge protection.