Maintenance/Planned Outages
Planned outages allow us to perform maintenance or upgrades on our utility infrastructure (poles, lines, transformers etc.)
Why are planned outages required?
Planned outages allow us to perform maintenance or upgrades on our utility infrastructure (poles, lines, transformers etc.) This work is necessary as we continue to provide customers with a reliable electrical supply.
Where possible, the Company does all that it can to avoid the disruption of electrical supply to our customers. However, sometimes it is necessary to turn off the power to customers for us to carry out this work.
Where possible, the Company does all that it can to avoid the disruption of electrical supply to our customers. However, sometimes it is necessary to turn off the power to customers for us to carry out this work.
Are customers informed when there is a planned outage?
We inform all customers who will be affected several days before planned outages.
Customers are informed via notices, social media, print media and/or radio ads. This is done to allow customers to make appropriate arrangements for the period of the outage.
At a minimum, customers can expect to be notified at least 48 hours before a planned outage takes place.
Customers are informed via notices, social media, print media and/or radio ads. This is done to allow customers to make appropriate arrangements for the period of the outage.
At a minimum, customers can expect to be notified at least 48 hours before a planned outage takes place.
What should I do to prepare for a planned outage?
Electronic Equipment
Shut off or disconnect all sensitive electronics before the outage to prevent damage or loss of data.
Charge Your Cellphone
Cordless phones do not work without electricity. You should have a cellular phone or single-line telephone on hand.
Security Gates
Review the instructions for your electric gates and learn how to operate them manually.
Alarm Systems
Please alert your security company of the outage. The outage will affect your alarm systems and may affect private phone systems.
What should I do if I have a question about a planned outage?
Contact our Emergency and Trouble Calls Section at 626-9000.