This  is a guide that  provides information to customers, electrical contractors, engineers and architects in order to provide safety and uniformity in electrical connections to the Company’s system. This handbook is filed with the Fair Trading Commission (FTC) and is in conformance with the FTC’s Service Standards for Electric Utilities.

This information has been prepared with the following objectives:
• To acquaint electricians, contractors, consultants and other technical persons involved in the installation of electrical services with the Company’s service requirements and procedures.
• To reduce delays experienced by customers in connecting new services through a better understanding of our procedures and requirements.
• To reduce costs to customers and to the Company through improved efficiency.
• To promote closer co-operation between the Company and those involved in the installation of electrical services.


Grid Code Requirements

The Company designs, constructs, operates and maintains its lines and equipment in conformance with the applicable provisions of the most recent edition of the National Electrical Safety Code (NESC).

The customer requirements of this handbook are based on the applicable provisions of the most recent edition of the National Electrical Code (NEC). The Code is hereby made a part of this handbook by reference. Any additional requirements are established in the interest of safety and convenience. Local requirements, insofar as they may conflict with anything contained herein, will take precedence. The Chief Electrical Engineer is the "authority having jurisdiction" and is, therefore, responsible for interpretation and enforcement of the NEC. In accordance with the NEC Section 90.4, the “authority having jurisdiction” may, by special permission (written consent), waive specific requirements in the NEC or permit alternative methods.

The Company will accept any waivers as long as they do not compromise the Company's Standards or requirements of the NESC, cause the Company to be liable, or present threats to the safety of the public, its personnel or the utility grid.