Learn more about how our crews work to safely restore our customers after an outage.

Outage Centre

Learn about various outages and the restoration process in the event of an outage. 

Restoring Your Home Or Business?

We work to get your power back on as quickly and safely as possible, and soon after your outage begins you may see crews driving by your property or in and out of your neighborhood without restoring power. That’s not unusual. Crews may be searching for the cause of the outage, or need to work at a nearby location before power can be restored to you and your neighbours.

Sometimes the power may be off only at your home or business. There are a few reasons this could happen, such as fuses or circuit breakers may have switched off, or damage to the lines or equipment serving your home. If you notice damage to the equipment feeding electricity to your home or business, call a qualified electrician to assess it. Your electrician handles work that needs to be done from the meter to inside your house, including your circuit breakers and home wiring. We take care of everything else.

Prepare your home for power restoration

You should make sure your home is ready to safely receive electricity once power has been restored.

  • Make sure there are no flammable items on the stove, no irons left on or other potentially dangerous situations.
  • Turn off as many appliances as possible that require electricity and turn them on one by one after power is restored.
This causes less stress to the power system and ensures that all customers get restored without unnecessary delays. You may want to leave your front porch light on so you will know when power is restored. When in doubt, or when leaving the home for an extended period, you should switch off your power at the main breaker.