Standards of Service
These are the minimum standards, which we are committed to achieving. If we fail to meet any of these, affected customers can make a claim for compensation.
Standards of Service Decision 2018-2020
The BL&P's Standards of Service framework sets out the minimum levels of service to be provided to electricity customers.
Guaranteed Standards of Service
The determination on the Guaranteed Standards of Service for the BL&P is summarised and presented in this document. Click to read more.
Guaranteed Standards of Service Form
Customers can request compensation for the Guaranteed Standards of Service by submitting this form to the Company
Overall Standards of Service
The Commission has also made the following determination on the Overall Standards of Service which are presented in this document. Click to read more.